Frequently Asked Questions (FAQ)
Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free express shipping on all orders with no minimum purchase required. Your order will typically arrive within 2-6 business days.
How long does processing take?
Most orders are processed and shipped within 1-2 business days, though processing can take up to 1-4 business days during peak periods.
Do you ship internationally?
Yes, we ship to select countries. International customers are responsible for any customs fees, import duties, and taxes.
How will my order be packaged?
All items are shipped in brand-neutral packaging with your branded invoice included. New items may include manufacturer tags to ensure authenticity and honor return policies.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.
Can I modify or cancel my order?
Orders may be modified or canceled within 12 hours of purchase if not yet shipped. Please email support@palaceofroman.com immediately for assistance.
Will I receive order tracking?
Yes, you'll receive tracking details via email once your order ships so you can monitor its progress.
Returns & Exchanges
What is your return policy?
Please refer to our Return Policy page for complete details on returns and exchanges.
What if my item arrives damaged?
Contact us within 48 hours of receipt at support@palaceofroman.com with photos of the packaging and product. We'll work to resolve the issue promptly.
Products & Quality
Are your products authentic?
Absolutely. We curate only authentic, high-quality items. New items may include manufacturer tags to ensure authenticity.
Do you restock sold-out items?
We maintain exclusive, limited inventory as part of our luxury curation. Some items may be restocked, but many are one-of-a-kind offerings. Sign up for our newsletter to be notified of new arrivals.
Contact & Support
How can I contact customer service?
Email us at support@palaceofroman.com and we'll respond promptly with white-glove service.
What are your business hours?
Our customer service team is available Monday through Friday. We respond to all inquiries within 1 business day.