Client Care
Shipping & Returns
Each order is dispatched from one of our partner warehouses across Italy, Sweden, Spain, Austria, Northern Ireland and the United States — fully tracked, fully insured.
Delivery
Where we ship from, and how long it takes
Palace of Roman operates through an authorised distribution network with warehouses across Europe and the United States. Your order is routed automatically from the warehouse holding the piece.
- Italy — Milan, Giuseppe, Beati, Genova, Florence, Modena, Como, Rome, Pomezia, Napoli, Piacenza, Pescara, Parma
- Sweden — Jönköping, Bankeryd, Stockholm
- Spain — Alicante
- Austria — Salzburg
- Northern Ireland — Belfast
- United States — Florida, New York
Warehouses dispatch within 24–48 hours of order confirmation. Delivery is by UPS, FedEx or DHL with an active tracking number, sent to you the moment the parcel leaves the warehouse. Couriers and warehouses do not operate on weekends or local public holidays.
| Region | Transit | Dispatch window |
|---|---|---|
| European Union | 2–3 business days | 24–48 hours |
| United Kingdom & Northern Ireland | 3–5 business days | 24–48 hours |
| Switzerland & Norway | 3–5 business days | 24–48 hours |
| United States & Canada | 4–7 business days | 24–48 hours |
| Rest of world | 5–10 business days | 24–48 hours |
Orders containing pieces from more than one warehouse are dispatched separately and may arrive on different days. Shipping is quoted per order at checkout and based on the courier rate plus a per-item handling charge that varies by category.